Support

Need help? Email support@baldfishpos.com and tell us what happened and what phone you are using. We will get back to you as soon as we can.

Frequently asked questions

What do I need to use BaldFish POS?

An Android phone, a BaldFish POS account, and a Stripe account. For tap to pay you need a compatible phone with NFC. Otherwise you can use a supported Stripe card reader over Bluetooth.

Where does my money go?

Payments go to your own Stripe account. Payouts to your bank, fees, receipts, and reports are managed in your Stripe Dashboard.

How do I refund a payment?

Refund options are available in the app. You can also refund from your Stripe Dashboard.

My card reader will not connect.

Make sure Bluetooth and Location are on, that the app has Nearby devices and Location permission, and that the reader is charged and close to your phone. If it still fails, email us.

Is my customers' card data stored by BaldFish POS?

No. Card details are handled by Stripe. See our Privacy Policy.

Delete your account

To delete your BaldFish POS account and associated data, email support@baldfishpos.com from the email address on your account with the subject "Delete my BaldFish POS account."

• We will delete or anonymize your account and merchant connection information.
• We may keep limited records where required for legal, tax, or fraud-prevention reasons.
• Your Stripe account is separate. Closing it is done with Stripe.